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Asked by Dominique.forge dominique-forge
OV CIRRUS
Asked on 5 July 2019 18 h 29 min

add licence

hello
i want add a subcription licence for one sw in ovcirrus but the add on buton is not accessible
a idea ??

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Answer by jorge
Answered on 9 July 2019 10 h 12 min

Hi, According to your picture, you have two licenses, and are consumed with two devices (Two Stellar APs). Now a new license has been purchased for adding a switch to the network. Let's try to activate the device.

  1. Please go to "Home > Network > Inventory > Device Catalog" as shown in this link https://www.dropbox.com/s/9r03hd7g4nsw45y/ov-cirrus_device_catalog.PNG?dl=0
  2. Select the "+" for adding a new device.
  3. Follow the procedure as shown in picture https://www.dropbox.com/s/wrfne42pdeubxir/device_catalog_workflow.jpg?dl=0

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Answer by dominique-forge
Answered on 8 July 2019 14 h 19 min

hello the problem is the same today the add on button is grey

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Answer by dominique-forge
Answered on 5 July 2019 19 h 34 min

my account is a paid account and i could add one subscribtion key when a create my paid account but now i coudn tadd another !

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Answer by jorge
Answered on 5 July 2019 19 h 14 min

Hello, Could it be possible that your current OV-Cirrus tenant is not yet in "PAID ACCOUNT" mode?

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yes my account is a paid account
By jorge
Can you try today? OV-Cirrus has been updated during this days and fix have been applied.