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Asked by Vfreneaux vfreneaux
OV 2500 NMS
Asked on 15 March 2019 11 h 05 min

[RESOLVED] Reset admin password

Hi,

Sorry for my poor english, I’m a froggy frenchy 🙂
I’ve a customer who need to reset his OV2500 admin password to recover web access.

This is a virtual server (VMWare) and the linux kernel is 2.6.32-358.el6.x86_64.
I don’t know which is the OV2500 version and don’t know where to find it.

I tried, according to another topic on another forum, to delete the “security” folder on /home/admin/omnivista/ov411/ov2500/data/tables and rebooted the server. Other precision, I don’t stop OV2500 services before handling (I don’t have access to the Virtual Appliance menu).
After that, the web portal is broken and I don’t access it. The “‘security” folder isn’t reconstructed after reboot.

So I have three questions :
– is the process good to reset default admin password ?
– is there a way to access Virtual Appliance Menu from ssh root login (to stop services before handling) ?
– is there another way to rebuild the deleted folder if it’s not good ?

Thanks a lot for your help 🙂

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RESOLVED
Answers
Answer by vfreneaux
Answered on 19 March 2019 13 h 47 min

We have found a solution : we changed the password of the admin accound (passwd admin) and were able to connect on the web interface.

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Version 4.1.1

Answer by vfreneaux
Answered on 19 March 2019 13 h 47 min

We have found a solution : we changed the password of the admin accound (passwd admin) and were able to connect on the web interface.

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Answer by mikedann
Answered on 18 March 2019 13 h 42 min

Hi,

I would strongly suggest that you open a ticket with our support team. If you have forgotten or lost both the web login AND the cliadmin passwords, then there is no procedure that can be followed by a user.

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Answer by vfreneaux
Answered on 15 March 2019 11 h 11 min

Another information : I don't have the cliadmin password :-/

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