[RESOLVED] Reset admin password
Sorry for my poor english, I’m a froggy frenchy 🙂
I’ve a customer who need to reset his OV2500 admin password to recover web access.
This is a virtual server (VMWare) and the linux kernel is 2.6.32-358.el6.x86_64.
I don’t know which is the OV2500 version and don’t know where to find it.
I tried, according to another topic on another forum, to delete the “security” folder on /home/admin/omnivista/ov411/ov2500/data/tables and rebooted the server. Other precision, I don’t stop OV2500 services before handling (I don’t have access to the Virtual Appliance menu).
After that, the web portal is broken and I don’t access it. The “‘security” folder isn’t reconstructed after reboot.
So I have three questions :
– is the process good to reset default admin password ?
– is there a way to access Virtual Appliance Menu from ssh root login (to stop services before handling) ?
– is there another way to rebuild the deleted folder if it’s not good ?
Thanks a lot for your help 🙂
I would strongly suggest that you open a ticket with our support team. If you have forgotten or lost both the web login AND the cliadmin passwords, then there is no procedure that can be followed by a user.