Impossible to connect to OV Cirrus "waiting for first contact" - AP1251

Forum API Store OmniVista Cirrus
1

Hi,

 

My problem is simple to understand, I cannot connect my access point to my OVCloud.

I specifiy that is a project with 85 AP 1251 / 1301 and I have any issue with 84 APs ^^.

 

My last AP work fine in express mode with no problème, but When I try to connect it to OV Cloud, I don't know why but it is rebooting always in express mode.

I have internet / dhcp / POE /No firewall / everything is ok because as I told any issue with 84APs

I try to

Manualy upgrading the AP.

ADD / Delete the serial number on my cirrus cloud.

Factory reset (pushing the reset button).

I try to clic on "connect to cloud" on express WEBUI.

I try to add my AP in another cirrus plateform.

I try to ssh to my AP (I don't know why but the pswd is wrong)..

In short, I dont know how to connect my access point to my ov cirrus.

Do you think it is a hardware issue ? Reminder any issue in express mode

Many thanks for your help.

 

2

Hi Aimad,

You mention you "I try to add my AP in another cirrus plateform". Have you previously registered the AP in another Cirrus tenant? If so, you will need to de-register the AP from the old tenant before you can move to the new one.

Hope this helps.

Regards,

Patricio

3

Hi Patricio,

Thanks for your return.
Yes I did it, I delete from the old tenant before.

Regards