I have an 8038 ALE desktop phone.  I created a new extension for the phone and added it to the phone.  It receives and can make calls.  However, I cannot transfer calls to the voicemail of other phones.  Where should I look in the configuration to check why?  I have already gone through and matched settings between a working extension and this one that does not work right.

If this is the wrong forums for OmniVista, where can I turn for help with those systems?